Social Media Can Increase Customer Revenue
17/05/2012
If you are using social media to connect with your existing customers then you could be making revenue from this.
There are several ways you can do this. Social media gives you the opportunity to chat about your brand, engaging current customers in dialogue that then enables you to direct them to your website.
This way you can get quick conversions from customers that are already interested in your brand but may need to be reminded about your offers or services.
Specific ways to interest customers include providing customer service through social media. This can be a quick way to address queries, but you need to make sure you always monitor your social sites and respond as queries come in.
You can also try to improve customer experience through the social channel. Exclusive deals, extra info and incentives can be offered via social media that will help you to upsell to your regular customers.
Strategies like these will help you to further engage customers with your brand and ultimately possibly convince them to spend more money on your website.
Social is also a great way to gain new customers as your current customers will inevitably share information about you with their friends through their social media usage.
Cornish WebServices can offer advice on social media and internet marketing strategy, helping you to use it to connect with your current customers and inspire interest from new ones.
For more information on our social media management visit our social media pages.
